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publicwendy · ‎07-31-2023

I brought a iPhone SE 2020 from Public mobile on Oct 23, 2023. It is not working properly. The back camera doesn't work, the flashlight doesn't work. I have problems with Candy crush. It is my understanding that it was guaranteed for a year. How do I fix these problems.

dust2dust · ‎08-02-2023

An Apple store will charge you. You have a one year warranty that was to be performed by MobileKlinik. If it was support that told you that then ask them if they will pay for the repair.

publicwendy · ‎08-02-2023

Thanks but I already tried that several times. I am now being told to go the Apple Store.

Grinch · ‎07-31-2023

Try:

Reboot.

A total erase and reset.

publicwendy · ‎07-31-2023

Yes, 2022 thank you I submitted a ticket and am waiting for someone to get back to me. Meanwhile I try going to the store. Thank you

publicwendy · ‎07-31-2023

Thank you Will I will think I've found a store near me. Thank you

will13am · ‎07-31-2023

Public Mobile used to carry a help article of warranties and claims. Going by memory, I thought you can take your phone to a mobile klinik for warranty work. I think this site can be used to check the remaining warranty for a device.

https://www.telus.com/en/mobility/services/warranty-lookup

hairbag1 · ‎07-31-2023

@publicwendy

contact CSA about warranty..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

btw...you meant Oct 2022 ...right ?