iPhone 6S suddenly deactivated. Checked IMEI, says it's blacklisted. I bought this phone new.

[mattmacneil]

Out of nowhere, my phone lost service and I got a notification that my phone wasn't activated. I tried resetting/formatting/etc. Then I checked the IMEI and it said the phone has been blacklisted. I bought this phone brand new 4 years ago and have never had any problems with it. How did it get blacklisted? I'm the only owner of this phone. How can I solve this? 

Thanks
Matt

[cavemantoronto]

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@mattmacneil wrote:

Out of nowhere, my phone lost service and I got a notification that my phone wasn't activated. I tried resetting/formatting/etc. Then I checked the IMEI and it said the phone has been blacklisted. I bought this phone brand new 4 years ago and have never had any problems with it. How did it get blacklisted? I'm the only owner of this phone. How can I solve this? 

Thanks
Matt

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Contact Moderator_Team and Apple to find out who blacklisted.  Then send proof receipt to show ownership. If carrier doesn't cooperate, file complaint with CCTS.  Yes, it was probably a mistake or someone cloned IMEI to get another device and could have stopped paying bill.  They not supposed do that but some carriers do.

[GinYVR]

Could be human error / fat finger etc.. or problems with your previous provider, since Public Mobile doesn't sell phones. It has to be someone who has your IMEI.

I know the Lost / Found option in the menu can't trigger this. Perhaps you can contact the Moderator.

[mattmacneil]

Dang. Why would this have happened? I don't understand what could've led to this.

[GinYVR]

@mattmacneilOnce it is in the database I am not sure you can get it out.. I would suggest take it to the Apple Store and see if they would do a goodwill and swap you with a clean one.. do bring your proof of purchase etc. Only providers can add devices to the database.

I think about it like the phone version of the no fly list.. there are so many databases connected to this.. and syncing could always be an issue. I won't trust the IMEI won't appear on the list in the future again even if you get your phone off it once.