iPhone 17e

[pguilbert]

Does anyone have a PM account using an iPhone 17e?  The IMEI verification is telling me that my iPhone 17e is not compatible with PM.  I was trying to purchase an eSIM but ran into an error.  CS_Agent is telling me that that is the problem... that my phone is not compatible.  It just seems unreal that the latest iPhone is not supported by PM.

[BKNS27]

@computergeek541 

Yes, I am aware the the frequencies and the eSIM activation are two different thing but my thoughts are if the IMEI is compatible on VoLTE it should work with PM. 
That is why i am not going for the iPhone 17 because it is eSIM only. My iPhone 16 Pro Max is the last iPhone with a physical SIM.

[computergeek541]

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@BKNS27 wrote:

@pguilbert 

I am very surprised that the iPhone 17e is not compatible with PM. I think it is an error because all new iPhone and Samsung phone are compatible.

PM utilize B2, B4, B5, B12/B17, B13, B29 & B30 - 4G/LTE & 5G and B2 1900 MHz - 3G frequencies.

The iPhone 17e covers most The PM frequencies.

To double check, enter the IMEI of your 17e on the PM VoLTE compatibility…it should be compatible.

https://www.publicmobile.ca/en/get-help/articles/volte 

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The compatibility issues aren't related to network bands, but rather the Public Mobile systems not allowing the activation of an eSIM on this device.

[Handy1]

@pguilbert  That’s very strange I have iPhone 17 pro  and it works fine with public mobile and only uses eSIM . I think the agent might be mistaken about the iPhone 17e not being compatible with iPhone 17e. . If you check the iPhone setting for the eSIM maybe it has installed already and make sure “turn this line on “ is toggled on and reboot the phone and it reset network settings

[BKNS27]

@pguilbert 

I am very surprised that the iPhone 17e is not compatible with PM. I think it is an error because all new iPhone and Samsung phone are compatible.

PM utilize B2, B4, B5, B12/B17, B13, B29 & B30 - 4G/LTE & 5G and B2 1900 MHz - 3G frequencies.

The iPhone 17e covers most The PM frequencies.

To double check, enter the IMEI of your 17e on the PM VoLTE compatibility…it should be compatible.

https://www.publicmobile.ca/en/get-help/articles/volte 

I have the iPhone 8, X, 12, 13 Pro Max, 14 Pro Max and 16 Pro Max and they are all compatible with PM. Don’t have the iPhone 17e.

[hairbag1]

@pguilbert 

message Customer Support and request that Tech support confirm if the 17e will work or not. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437