iPhone 13 Pro & eSIM

[Jacobhere]

I am trying to get my mother’s account going, during eSIM activation it’s saying the iPhone 13 Pro is incompatible. The phone is eSIM compatible so I am wondering if your team is able to send me a QR code or another method by which the SIM can be added. When I try and endeavour support, and login, I see a white screen. So my only option is to use my account and write a note here. I can provide you her email but not in this public setting…

[CSA_PM]

Thank you for the escalation! The customer is in contact with an agent.

[Jacobhere]

Right and I’ve been messaging them since Thursday 

[Jacobhere]

I included screenshots of messages with that support I’ve been trying since Thursday 

[Jacobhere]

As you can see from the screenshots I can’t even get them to talk about the SIM card but ok I will send it again

[Jacobhere]

 

 

 

Last week I asked question about an eSIM. On my mother’s account, unfortunately for some reason I couldn’t activate it on her iPhone 13 Pro it shows a white screen after tapping support so I can’t submit a ticket using her account. After making a post on here I was recommended to send a message to customer service.  I have probably sent 20 messages back and forth, I have been repeating myself over and over and they won’t add the SIM card to the account. Like I don’t know what to do at this point they keep coming back with unrelated questions as if my messages aren’t being read. I’m really frustrated.

[BKNS27]

@Jacobhere 

You will need the assistance from a CS_Agent to help you activate the eSIM on her iPhone 13 Pro because it is eSIM compatible.

https://urlshortner.tiia.ai/xYpc_I 

or

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[slusagm]

ask PM to help.   Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 
       

[hTideGnow · Accepted solution]

hi @Jacobhere 

yes, eSIM will work on iPhone 13, and PM agent can probably send you another eSIM to complete the activation

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage