09-12-2020 03:12 AM - edited 01-05-2022 01:11 PM
It says I cant receive text or call on my iphone 11 says to choose another plan
Secondly I cant activate my self serve acct. I cant login and I cant reset password keep saying cant verify my email I tried to create a new account and it says my number is invalid. Am just frustrated. .I bought my phone at fiull price dont expect it to be locked
09-12-2020 07:30 AM
Hi @faithsayo1 ,
Yes, that would be frustrating. Did you follow @gpixel 's link to put in a ticket to the PM Moderator Team.
Hopefully, they can get this all sorted out for you.
Hopefully, this is just a beginning bump in the road, and it will be smooth sailing after this gliche.
Good luck!
09-12-2020 07:26 AM
This is what I get when I receive a message
You have been sent a text but you need to have texting in your plan to receive it. Go to selfserve.publicmobile.ca for info about your account. Public Mobile
09-12-2020 07:12 AM
HI @faithsayo1 , ok.
Did you only port in one phone number? If so, I am wondering why you are referring to two accounts?
09-12-2020 06:56 AM
Thanks
09-12-2020 06:55 AM
Of course. Infact I have 2 public Mobile sim and I can’t login to both accounts while the ported in number works fine . The new number sim says calls and text are not included that I should login to self serve to update my plan but I can’t login in
09-12-2020 06:47 AM
09-12-2020 04:44 AM
you can also send them a private message through here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
make sure to check your inbox(top right corner envelope icon) periodically, for a response
Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM EST
09-12-2020 04:22 AM
So frustrating!
09-12-2020 04:14 AM - edited 09-12-2020 04:16 AM
You'll have to reach a moderator. They're the only people.to fix an account issue. The provisioning got messed up.
09-12-2020 03:55 AM
I can’t call or text out it says it’s not included in my plan I did the 15 dollar plan . When I tried to text I get a message saying not included to go to self serve and update But I can’t acces my account
09-12-2020 03:16 AM - edited 09-12-2020 03:17 AM
@faithsayo1 wrote:It says I cant receive text or call on my iphone 11 says to choose another plan
Secondly I cant activate my self serve acct. I cant login and I cant reset password keep saying cant verify my email I tried to create a new account and it says my number is invalid. Am just frustrated. .I bought my phone at fiull price dont expect it to be locked
Can you call out and send texts? Did you port a number in? For the password, you'll need to click on https://publicmobile.ca.ada.support/chat and type "forgot security". If data, outgoing calls, or outgoing texts work, your phone is unlocked or a Telus phone.