iMessage and text messages not working

[Madison10]

Hi,

I just activated a new eSIM and ported my number over to Public.  The number transferred and I can make phone calls and use my data.  But when I try to add my phone number to my Apple ID so I can receive and send iMessages it says verification unsuccessful.  And I can’t receive or sent any text messages either.  

I have restarted my phone turned iMessage off and on.  Is there anything I can do to fix this.  I have messaged support but they are very slow to respond and it’s been almost 24 hours with no texting.  

thanks 

[Thamyanderson97]

im also facing the same issue,can you guide me please ?

[Madison10]

So just go to setting and phone and make sure your phone number has the 1 in front 

[Madison10]

Yes it was an easy fix for me.  I just had to go to settings then phone and put a 1 in front of my phone number 

[Amyhanson]

were you able to figure this out? i am having the same issue 

[TheDos]

Same problem here. Transfered my number with public mobile yesterday with an esim and sms does not work today. Sms worked yesterday but I had the old sim still present. I removed it this morning and problems started. Iphonw indicates verification for my number and it start with +1

[hTideGnow]

hi @Jennifernoyes if you can receive text from friends , it is an Apple issue not PM, please push Apple to investigate 

[Madison10]

Were you able to figure yours out?

[Jennifernoyes]

No both Apple and PM are working on it. 

[Madison10]

And it didn’t work?  Did you get it figured out?

[Jennifernoyes]

Yes 

[Madison10]

Did you try putting a 1 in front of your number under the settings and phone 

[Jennifernoyes]

I have a call with Apple at 9pm I will let you know what they say. But I think it’s a PM issue. 

[Madison10]

Go to settings then phone and add a 1 under add my phone number.  It worked for me. 

[Madison10]

Ok so I got mine to work all I had to do was go to settings then phone and add my phone number then I put a 1 in front of my number and it worked! I just needed to put the 1. 

[Madison10]

I submitted another ticket but I think they are closed now.  And I can’t even go get a new plan because without being able to send or receive sms I can’t port my number 

[Madison10]

apple support won’t be able to help because I can’t send or receive text messages.  It’s not really an iMessage issue.  Without being able to send or receive sms you can’t set up iMessage. 

[fixin]

@Madison10 - Please try contact Apple Support if CS_Agent doesn't resolve the issue - could be an issue on Apple's end.

https://support.apple.com/en-ca/contact

[Handy1]

@Madison10  24 hours is to long 

submit another ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Isra_romeC22]

I have the same problem. Let me know if you have resolved the problem.