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i think i have been charged 3 separate charges on my CC for activating my account / getting a plan !

kaoru
Good Citizen / Bon Citoyen

i think i have been charged 3 separate charges on my CC for activating my account ! 😱. the same charges appears 3 times in my online BMO account for my CC transactions : please advise ! i did the math on what my CC balance should be, and it appears that i have been charged 3 times, the amount of $28.74.

refund process ?

 

07/12/202008/12/2020KOODO TOP UP REAPPROV 866-9956636 AB$28.74
07/12/202008/12/2020KOODO TOP UP REAPPROV 866-9956636 AB$28.74
07/12/202008/12/2020PUBLIC MOBILE 855-4782542 BC$28.74
1 ACCEPTED SOLUTION

Accepted Solutions

kb_mv
Mayor / Maire

@kaoru wrote:

i am still seeing 3 charges on my CC that have not fallen off.

 

i had a terrible experience as i kept being sent to KOODO by the MODs to resolve the issue and to demand a refund. on my second call with a koodo rep. i asked to speak to a supervisor. he went back and forth between me and PM.

finally he told me that he would put credits on my account at PM, to make up for the loss of $84 dollars. for a $25 plan 😞.

 

first, i had to get a refund for a SIM card that was never sent to me. and now, 'credits' for overcharging my account.

after i use up my credits, i will leave PM.

 

 


@kaoru You have more patience than me! If Koodo told me they would not refund my CC for charges that they had no authorization to make, I would have called my CC company and left it with them. They are pretty quick to reverse charges (when you lay out the facts) and then they take it up with the "offending" merchant.

 

Sorry you didn't get a better reception/experience at PM. I hope you find somewhere that fits your needs. 

View solution in original post

21 REPLIES 21

kb_mv
Mayor / Maire

@kaoru wrote:

i think i have been charged 3 separate charges on my CC for activating my account ! 😱. the same charges appears 3 times in my online BMO account for my CC transactions : please advise ! i did the math on what my CC balance should be, and it appears that i have been charged 3 times, the amount of $28.74.

refund process ?

 

07/12/202008/12/2020KOODO TOP UP REAPPROV 866-9956636 AB$28.74
07/12/202008/12/2020KOODO TOP UP REAPPROV 866-9956636 AB$28.74
07/12/202008/12/2020PUBLIC MOBILE 855-4782542 BC$28.74

@kaoru What does your payment history show in your self serve? On your credit card statement online are all three showing as "posted" (meaning completed) charges or under authorized? I often will see the same charges posted in both places on my card but they eventually disappear and I am left with just the one charge.

 

Is this a new activation or are you a current customer?

kaoru
Good Citizen / Bon Citoyen

1) What does your payment history show in your self serve? :

Dec 8, 2020$10 Referral Credit/Crédit de recommandation de 10 $$10.00 $12.00
Dec 7, 2020AutoPay Reward$2.00 $2.00
Dec 7, 20201GB at 3G Speed/ 1Go à la vitesse 3G $15.00$0.00
Dec 7, 202030-day plan/Forfait de 30 jours $10.00$15.00
Dec 7, 2020Credit/Visa Debit TopUp-Réapprov crédit/Visa Débit$25.00 $25.00

 

2) On your credit card statement online are all three showing as "posted" (meaning completed) charges or under authorized?

yes, posted on the 8th. and not pending : and very bizarrely, koodoo charges from alberta ( ?? so i was told ), though i am in quebec.

07/12/202008/12/2020KOODO TOP UP REAPPROV 866-9956636 AB$28.74
07/12/202008/12/2020KOODO TOP UP REAPPROV 866-9956636 AB$28.74
07/12/202008/12/2020PUBLIC MOBILE 855-4782542 BC$28.74

 

3) Is this a new activation or are you a current customer?

brand new activation !

 

please help... 😭😓. i hope you are right and that the 2 from 'alberta' will disappear. but they were posted though. also my plan is $25.00. i guess it's 28.74 with taxes ?

 

kb_mv
Mayor / Maire

@kaoru My reply has been delete about 5 times. Hopefully the pic below will make it.

 

Untitled.jpg

kaoru
Good Citizen / Bon Citoyen

i see the response, thank you ! why was your response deleted ?? 😵. PM is getting annoying.

ok, so you are saying that the extra charges should fall off ? and if they don't i need to go through MODs again.

 

since even before activation, i have spent more time chasing down issues with PM, then actually using the service.

i appreciate your response !

 

 

kaoru
Good Citizen / Bon Citoyen

i will return to choose an "accept as solution" once i resolve this...

kb_mv
Mayor / Maire

@kaoru wrote:

i see the response, thank you ! why was your response deleted ?? 😵. PM is getting annoying.

ok, so you are saying that the extra charges should fall off ? and if they don't i need to go through MODs again.

 

since even before activation, i have spent more time chasing down issues with PM, then actually using the service.

i appreciate your response !

 

 


@kaoru The "extra" charges should fall off, if not follow the links I gave you. The second direct message link is probably the best way to go. I have 2 accounts here, over a year and half with PM and havn't had any issues with billing or autopay or service. Stick with it, the price and rewards are worth it (to me). Welcome to PM.

kaoru
Good Citizen / Bon Citoyen

i understand your advise... ok, i will check the charges in a few days and verify all that you have informed.

i appreciate this !

kaoru
Good Citizen / Bon Citoyen

i am still seeing 3 charges on my CC that have not fallen off.

 

i had a terrible experience as i kept being sent to KOODO by the MODs to resolve the issue and to demand a refund. on my second call with a koodo rep. i asked to speak to a supervisor. he went back and forth between me and PM.

finally he told me that he would put credits on my account at PM, to make up for the loss of $84 dollars. for a $25 plan 😞.

 

first, i had to get a refund for a SIM card that was never sent to me. and now, 'credits' for overcharging my account.

after i use up my credits, i will leave PM.

 

 

kb_mv
Mayor / Maire

@kaoru wrote:

i am still seeing 3 charges on my CC that have not fallen off.

 

i had a terrible experience as i kept being sent to KOODO by the MODs to resolve the issue and to demand a refund. on my second call with a koodo rep. i asked to speak to a supervisor. he went back and forth between me and PM.

finally he told me that he would put credits on my account at PM, to make up for the loss of $84 dollars. for a $25 plan 😞.

 

first, i had to get a refund for a SIM card that was never sent to me. and now, 'credits' for overcharging my account.

after i use up my credits, i will leave PM.

 

 


@kaoru You have more patience than me! If Koodo told me they would not refund my CC for charges that they had no authorization to make, I would have called my CC company and left it with them. They are pretty quick to reverse charges (when you lay out the facts) and then they take it up with the "offending" merchant.

 

Sorry you didn't get a better reception/experience at PM. I hope you find somewhere that fits your needs.