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i can't recieve call

newtoPM-1004
Great Neighbour / Super Voisin

just activated my new sim card 24hrs ago i recieve text and i can text and call but i can't  recieve call it goes to my old provider what will i do? need help pls.

4 REPLIES 4

newtoPM-1004
Great Neighbour / Super Voisin

no, i didn't  recieved message from my old provider.

newtoPM-1004
Great Neighbour / Super Voisin

thank you so much for your help i really appreciate it.

BKNS27
Mayor / Maire

@newtoPM-1004 

It sounds like porting your old number was incomplete.

Did you leave your old SIM in your phone and wait for a text confirming you are porting over to PM?

This is the most important step to complete the porting process.

Since you missed the 90 minute window, you need to contact a CS_Agent to help you complete the porting.

They can be reached by private messaging above or create a ticket on SIMon Chatbot below.

softech
Mayor / Maire

@newtoPM-1004   

 

I think you didn't complete the porting.

 

The "text" you received might be iMessage or RCS messages only and not true SMS

 

 A critical part to porting is to receive a text from your old provider and reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card and can only make outgoing calls, then you might have missed the step and hence porting was not completed

 

There is a number to all to talk to live support and the can re-trigger the process for you.  I will message the number to you via the Community inbox.  Check the envelope icon on top right.  Call them and get it fixed