@Wondering_why hi did you just activate? did you leave your old sim in phone to receive port request? you have 90 minutes to respond yes or port will fail I will send you number to reinitiate port request
@Wondering_why , did you include a number port with your activation? Did you acknowledge the activation through the previous provider (keep old SIM card in the phone to receive confirmation SMS)? If this was done, it can take up to 2 hours for the number port to be completed.