how to get call in code

[4268]

I still cant sign into my account to add on more data. Id try calling in but I don't know my 4 digit code to do so, how do I make a code or find out what my code would be?

[dust2dust]

@Bigsexy420- What exact issue? What are you needing to do? Can you login to your account?

Adding - I see your lounge question.

@Bigsexy420 wrote:

I can't log in to pay my bill and i put my email in and it says that's it's not active but KY phone is still active 

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What recording do you get when you dial 611? Are you sure that's the registered email you're using? Did you try the reset password?

[Bigsexy420]

Folling I'm having the same issue

[4268]

I finally figured out my pin but its just awful that I cant sign in to my account. I guess the private messenger isn't  replying anymore so Ill have to let things sit ! 

[BKNS27]

@4268 

Could your 4 digit code be your Community ID name? 🤔

[4268]

Yes I tried resetting my password yesterday and now and it still doesn't work. I submitted a ticket now.

[softech · Accepted solution]

@4268   what is the problem with logging into My Account/  was it password problem? did you try to use the Reset password link there?  enter the correct email and you can reset your password

if that does not work, open ticket with PM Support

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Once you got access back, you can add data there from the Plan & Add-ons page.  

you can also reset your 4 digits pin at the Profile page