how long before being able to connect to self serve?

[ledantecpierre]

Helo,

I just registered at PM. Registration works as I can use the phone, the money was taken out of my account, received a text that my autopayment bonus was ready. However, I did not receive any email and trying to connect to the self serve account using the email I provided during registration does not work. I would like to add the free holiday add-on (1 GB and 400 mi international) before it ends tomorrow night. If I can not log in to my account I won't be able to get these offers on time.

Is there some latency time after registration before the self-serve account is activated?

[ledantecpierre]

thanks @geopublic . it worked perfectly. I was able to register using the same address I had previously used. There was probably something wrong in my original registration

[geopublic · Accepted solution]

@ledantecpierre  Click here to register your selfserve account.

[ChuckYeah]

Did you activate online or instore? Did you receive the welcome to PM email in your email box? Check your junk mail folder too.

I'm thinking you may have made a typo in your email. Send a support ticket now, just in case this is the case. 

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[iliusfaisal]

No, Usually the account activation works immediately without any delay... Try again... with a proper user ID and PW... it should work