how does the payment system work if I lift the " lost "status in my account?

[chch518]

how does the payment system work if I lift the " lost "status in my account?

for example, I can not find my phone suddenly, I activate the " lost " phone in my account. 

I know the monthly payment will be frozen. After 15 days, I found my phone. I lift  the " lost"  in my account, re-activate my phone service. 

Does public mobile charge me half of the total monthly payment?  since the 15 days has already passed. 

[darlicious]

@chch518 

Since pm provides prepaid service you pay for 30 days of service ahead of receiving it. So if you suspend your service via lost/stolen on day 3 or day 15 or day 29 your prepaid services will end at 11:59:59 pm eastern on day 30 (technically your working services will be suspended for non payment when renewals run on time....at 6am eastern....your next 30 days of service does renew at midnight eastern) except when suspending via lost/stolen.

The lost/stolen feature severs both the connection from your sim card/phone to your account (so a stolen phone or found but not returned phone cannot have any active plan services used) and prevents your provider (pm) from "accessing" certain features in your account. This ensures that autopay and/or any available funds in your account balance cannot be used to renew your plan.

At this point you can keep your account suspended via lost/stolen for up to 89 days. If you dont unsuspend (resume) your account via lost/stolen, pay and reactivate your plan by day 90 your account will be permanently cancelled and deactivated and your phone number will be returned to its original provider. If you do not have an account balance you can by later in day 1 of the now non renewed service plan unsuspend without fear of an automatic renewal.

Then it will be up to you to manually top up your account and reactivate your plan for your next 30 days of service anytime in the next 89 days. You can also change your plan then choose the change plan "now" and pay to reactivate on a new plan but you could lose any promotional bonuses tied to your current plan or if it's a grandfathered plan you would not be able to return to it.

If you keep your account suspended via lost/stolen from the time you still had an active service plan (before midnight eastern on day 30) your voicemail services will remain active and can be accessed using a different phone/number by calling your phone number. Once the call connects to your voicemail press "*" and enter your 4 digit voicemail pin # to access your voicemail services. Accounts suspended after midnight eastern upon renewal lose their voicemail services but do get their rewards applied shortly after midnight.

However....no matter how long you suspend your service via lost/stolen be it 1 minute or 1 month it does cause a glitch of not automatically applying any rewards you may have to your account balance upon renewal. You must contact customer support after paying and reactivating your plan services and ask a CSA to apply them manually.

Note: If you have an account balance equal to or exceeding your plan amount resuming your service via lost/stolen will automatically reactivate your service plan. Payments made thru 611 will normally automatically reactivate your service as well except when lost/stolen is enabled for account suspension.

611 will still accept your payment and top up your account balance but you must log into your self serve account and resume your service via lost/stolen for your payment to be taken and your plan services reactivated on a new 30 day cycle. This is important to remember when reactivating on day 89/90 that 611 cannot remove the lost/stolen status to reactivate the account services.

[HALIMACS]

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@Anonymous wrote:

And no you don't need to reset your home internet and I'm not sure why the explanation for dealing with your payment card.

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Oh @Anonymous 

Now I know why resetting my home internet didn't help unclog my toilet.

😆

[Anonymous · Accepted solution]

 @chch518 : If you're still before your otherwise 30 day plan ends then when you Resume it will just pick up and carry on 'til the end of that term and renew as normal. If you Resume after that 30 days then you need to pay a new term and the new 30 days will start then.

And no you don't need to reset your home internet and I'm not sure why the explanation for dealing with your payment card.

[esjliv]

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@chch518 wrote:

how does the payment system work if I lift the " lost "status in my account?

for example, I can not find my phone suddenly, I activate the " lost " phone in my account. 

I know the monthly payment will be frozen. After 15 days, I found my phone. I lift  the " lost"  in my account, re-activate my phone service. 

Does public mobile charge me half of the total monthly payment?  since the 15 days has already passed. 

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@chch518

EDITED - to remove information I am now uncertain is correct.

How to Reactivate a Suspended Plan:

https://www.publicmobile.ca/en/on/get-help/articles/reactivate-a-suspended-plan

Edited x 2 (Dec. 21/21; P.M.)

I wanted in writing from a CSA (for my own use) on this topic, so I submitted a ticket to inquire.

CSA said:

"If you list your phone/account as lost or stolen on your first day of renewal and then you reactivate your services 15 or 20 days later, you will have left the days remaining of your cycle, that in this case will be 15 or 10 days."

FYI, reading your post again, you asked:

"Does public mobile charge me half of the total monthly payment?  since the 15 days has already passed. "

NO, they won't charge you because you already paid up for service/plan in the beginning of the cycle.

If you stay in lost/stolen status after your renewal was supposed to take place, then in order to reactivate service, you simply need to ensure there are enough funds in your account then resume service.

In this case, the new renewal date after reactivating, will then be 30 days from the point you reactivated your service/plan.

See @darlicious 's post, I am sure she has some good stuff in there, but honestly tl;dr.

[Anonymous]

@chch518 

when you pay now to re-activate your service is will be from date you pay for 30 days service,

at public mobile 30 day Prepaid Service No fees extra charges,

you can Remove your credit card and Logout and

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

or try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link, 

and Restart your computer, is will help a lot,

and if you use a home internet take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

and log in and re entered your credit details,

just make sure your credit card number and your address match the same,

sometime your typing but is a one word or letter or number is a wrong or is missing just make sure for it.

How To Update or Remove Your Payment

Follow these steps:

1. sign in to Self-Serve.  Once signed in,

2. click on the ‘Payment’ tab,

then scroll to the bottom of the page and select ‘Manage my card’.

you will have the option to either select ‘Replace this card’, or ‘Remove this card’.

You will need to review and confirm this change to your account,

or

Pay for your services through *611 (publicmobile.ca)

Pay for your services online (publicmobile.ca)