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help with phone plan

wailun
Great Neighbour / Super Voisin

I am having issue with subscribing for a phone plan 20gb at 32$/m. please help. it is not letting me choose that option and automatically changes to 30gb plan

3 REPLIES 3

BKNS27
Mayor / Maire

@wailun 

The 30gb plan must be an old plan because this plan is not currently offered. Is the 20gb @ 4G for $32 Canada wide lower priced then your current 30gb plan?

The recently PM change doesn’t allow you to downgrade to a lower priced plan. Only upgrade to a more expensive plan.

 

AK32
Model Citizen / Citoyen Modèle

Do you already have an account and are trying to change? or starting a brand new account?

perhaps try using a web browser in private/incognito mode, or by using the app as others mentioned.

hTideGnow
Mayor / Maire

hi @wailun 

you are subscribing for new account?

try using the Public Mobile app to subscribe.  Download it from app store

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