09-10-2018 07:37 PM - edited 01-05-2022 01:44 AM
i m having a problem tranfering number to pm from koodo .can someone help me to do it ?
thank you
09-10-2018 08:41 PM
@lewistang you need to contact the mods with your koodo account number and the account name.
i believe how to conatct them has been posted.
09-10-2018 08:31 PM
how can i do to tranfer numner ?
thank you
09-10-2018 08:27 PM
@srlawren wrote:
@mimmo wrote:What is the problem all you need to port over is you pm account aname and account the number.
Then loginto Koodo selfserve and port your number
@mimmo only if it's a post-paid Koodo account; if it's a pre-paid Koodo account, the moderator team is required to do the port.
My apologies i read the post incorrectly i read it as wanting to port from PM to Koodo.
09-10-2018 08:09 PM
@lewistang wrote:mine is koodo pre-paid card. how do i tranfer it ?i tried on change number but it said the number is unable to transfered
If this is prepaid, Koodo and PM are using the same back end so their automated number porting system is treating prepaid as the same provider. So you can get an error with the "Check eligibility". You can get a temp number now and get it switch later. There are also problems like using the same e-mail address as your koodo account. I suggest sending off a message to the moderator team as they will be able to access your specific account information. Click this to send them a message
I know it can be a little frustrating to wait but send a message to the moderator team and include your name, account number and/or phone number and pin number and they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)
For more information about contacting a moderator Click Here
09-10-2018 08:08 PM
mine is koodo pre-paid card. how do i tranfer it ?i tried on change number but it said the number is unable to transfered
09-10-2018 08:04 PM
@mimmo wrote:What is the problem all you need to port over is you pm account aname and account the number.
Then loginto Koodo selfserve and port your number
@mimmo only if it's a post-paid Koodo account; if it's a pre-paid Koodo account, the moderator team is required to do the port.
09-10-2018 07:44 PM
What is the problem all you need to port over is you pm account aname and account the number.
Then loginto Koodo selfserve and port your number
09-10-2018 07:41 PM - edited 09-10-2018 08:18 PM
@lewistang wrote:i m having a problem tranfering number to pm from koodo .can someone help me to do it ?
thank you
What have you done so far? If it is a koodo prepaid you will need the assistance of the Moderators.
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *