has anyone managed to login to self serve?

[novdacino]

as the title says. I tried changing browsers, incognito mode, reset password. Nothing. Loggin in to self serve redirects to error page

maybe I used the wrong link if someone can give me the good one

[hTideGnow]

HI @Kate_mcc   glad it is all good now.  Enjoy

[Kate_mcc]

Solution: I reset my password in the Community because for some reason it stopped working. I can login to my account self serve using Brave browser and the only problem is how long it takes to get a verification code from the site. I think I need to remove this security feature from my account.

My connect to network problem seems to have been solved by putting in and activating a new sim card. I had a repair made to my phone (the usb port was not functioning properly) and started having network issues after that. I think my sim card may have been damaged at that time and it just happened to be when other problems on the network were confusing the issue.

Thank you to all who tried to help me. I still find logging in on chrome to be an issue but chrome has been acting wonky for me lately. Brave is working Great! with the site.

[Kate_mcc]

Ok. I finally was able to login to my account by using Brave browser. It appears that I'm not able to login to my account in Chrome.  

Now, about those network errors. Is there any way to troubleshoot if it is my sim card or the network? I don't happen to have another public mobile activated sim card handy. Just the one.

[Kate_mcc]

I am already trying using my computer. It is getting very frustrating.

[Kate_mcc]

Solved

Still does not work. I had already tried the changing my password. If rejected the new password at first. Now, using the "incognito" window I go to the login page and it just blinks when I enter my email and password. Not even an error message then goes to a page not found. 

Is there a current problem with the login page?? Why is it on the telus site and not on the publicmobile.ca? 

Is there an ongoing network issue as I was trying to log into my account to try a new sim card because my phone has been unusable for almost the whole month with "network not found" errors. 

My cell phone is my main phone and messages are showing up in my voicemail because it drops the network without me doing anything. 

[hTideGnow]

@Kate_mcc try using a desktop computer and see 

also, try Incognito mode and try different browsers.  If still fails, open ticket wirh PM CS agent 

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. start by typing : Contact CS Agent
2. then Click "Contact Us"
3. then Click "Other"
4. finally Click "Click here to submit a ticket"
   you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Kate_mcc]

I also can't log in. I get to the page to login. I even changed my password. Now it said the password I entered, which is the new password that I just changed it to, is incorrect. 

I was going to try a new sim card to try to fix this very disturbing network issue and I can't get into the system to do this. I am very disappointed and frustrated. I need suggestions on how to proceed.

[Timer]

@novdacino 

use browser from computer, clear cache and cookies and use one page inPrivate mode,

Login Page

you will get verification code by email or SMS
and when you press the 6 digit number and not press anything
just wait a 3 second automatically be login

[CountyDownIeUk]

3 accounts....no issues. 

iMac

iPad

iPhone. 

[RossN]

@novdacino 

hi if the problem persists after trying above suggestions,contact customer service.

1.  you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

[Yummy]

No problem. Just tried few minutes ago.

LInk is: https://selfserve.publicmobile.ca/en/account/overview

and it is the same as when you hoover over Sign In at Community, top right corner.

[MrSpock]

@novdacino hi there have been a lot of issues, have you tried on a computer or laptop? people are having succes with that method