forget password

[riya]

hi. i forget my password and i choose forget password option and they send a mail to me but i opened it later so now its not possible for me to change my password what coud i do

[computergeek541]

---

@telemonster wrote:

Do n ot panic, drink coffee and here we go. Help is on the way. Solved

---

This discussion is about a customer trying to  recover access to the self serve account.

[telemonster]

Do n ot panic, drink coffee and here we go. Help is on the way. Solved

[zayn2000]

Go to this page: https://selfserve.publicmobile.ca/Overview/

Click "Forgot your password?"(under the log in button) and they will send you another email with instructions on how to change it. 

[Dunkman]

@riya 

As you wait for moderator help, you can try dialing 611 via your phone.  You can do some basic account services by dialing 611.  

https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352

[Staliger]

---

@riya wrote:

hi. i forget my password and i choose forget password option and they send a mail to me but i opened it later so now its not possible for me to change my password what coud i do

---

Better to seek for the moderator's help: click the "?" in lower right side of the page, type "contact moderator", and follow directions.

[Jb456 · Accepted solution]