final payment

[Amacdoug]

How do I get my final payment receipt for an inactive account, when the help chatbot says to come here, and click on a chatbot...and there is no chatbot?

[Meow]

If you click on Get Help (top of the page) you will see 

at the bottom right on the next screen. That is chatbot...

[BKNS27]

@Amacdoug 

PM is prepaid service so you pay before you receive service. Unlike postpaid service where you pay at the end of your renewal date.

You will need to contact a CS_Agent if you didn’t print out your receipt.

https://expert-messaging.publicmobile.ca/guest/pre-chat 

https://publicmobile.ca/en/get-help 

[Sansan]

There is no final payment.  You paid in advance to use the service.  So if you've already left public mobile,  you don't owe them anything.  

If you ported out, your account is closed. If you want to port out, keep this account active,  then request to port with new provider and once it complete the account will be closed. 

If you can't access the account,  using your community account,  log into the account and from the main page, click the Message Centre to contact agents.

Or use the link below. 

https://expert-messaging.publicmobile.ca/guest/chat/