esim problem

[daredevil604]

Hi,

When I joined Public Mobile. I used my IMEI # for physical sim instead of IMEI # for esim. What should I do to get this rectify?

[LitlLdy · Accepted solution]

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@daredevil604 wrote:

How do I get a new esim QR code?

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@daredevil604 , the CS_Agent may tell you to purchase an eSIM or SIM Card. Sometimes they will provide an eSIM QR Code for a Customer for free but often will not! They also may credit your account for one. It all depends on how they are asked & which CS_Agent you get!

Please post an update on the results.

[Handy1]

@daredevil604  They usually reply with in the hour l sometimes longer but

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[daredevil604]

Thank you! I have contacted CS agent.

[Handy1]

@daredevil604  submit ticket with support 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[daredevil604]

How do I get a new esim QR code?