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esim failure

Great Neighbour / Super Voisin

please cancel all service immediately. esim is not compatible on my phone. It seems you have charged my credit card twice for the non functional service. Please terminate immediately. Service was NEVER initiated.


Mayor / Maire

Service was indeed initiated. You set it up and requested it. What you probably meant to say is that service was never activated. 

But if the phone is not compatible,  you just have to download the app and purchase a physical sim card. Or from the store. Each time you change phone you have to buy a new esim so in the end more costly, but... your choice.  Lots of complaints and errors around here on a number of issues for the past 2-3 months so it's probably wise to cancel.

Deputy Mayor / Adjoint au Maire

@sfd - Please contact CS_Agent to cancel service:

⬇️ Click the link for an Agent * ⬇️

If the link above doesn’t work correctly, please go here to create a ticket to CS_Agent:

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your mailbox by clicking this link here: Messages 

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