esim essue

[Yuri1972]

My esim not working on my sell phone, I bought regular SIM ,how to register under my plan?

[Frank52]

If you are transferring your number from another provider, here is a good article that you might find helpful:

https://publicmobile.ca/en/get-help/articles/transfer-your-number 

[Yuri1972]

new customer with new plan

[Sansan]

Can you sign into your My Account?

Go to Profile and update SIM there. Or in the app, Account, update SIM. 

[Dunkman]

@Yuri1972 

More details would be helpful. 

Are you a new customer who is trying to activate a new plan?

Existing customer trying to replace eSIM with physical SIM card?

[hTideGnow]

hi @Yuri1972 

PM support agent will update the sim card number for you.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage           

[slusagm]

if you can login My Account (use email to receive 2FA.  click Didn't receive code or Resend code and choose Send email), then go to Profile to update the sim card number

if you cannot login My Account, then ask PM to help to update.    Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage