email reset

[GloriaMooney]

I need to change my email address so i can log in and set up payment and i can't do that cause it sends an email to my old address and i cant have it coming to my phone cause i need to make a payment..  

[GloriaMooney]

Ive sent a private message to customer support

[HALIMACS · Accepted solution]

@GloriaMooney 

Make contact with Public Mobile Customer Support.

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[Anonymous]

@GloriaMooney  you will need to get in touch with a rep to do that.  Click on Get Help, and open a ticket.