cant access email associated with account

[csprunt87]

how do i have the verification code sent via SMS

[BKNS27]

@csprunt87 

If you don’t see the option to send the 2FA when you tried to login. That mean your account is suspended.

You need to purchase a voucher to activate your account and contact a CS_Agent to help you change your email address in your account.

[will13am]

@csprunt87 , normally both options are available.  However, there are certain situations where this is not possible (suspended service, lost phone).  You need to do an email change via support as already suggested.

[JK8 · Accepted solution]

@csprunt87 

If you can no longer access the email associated with your PM account contact an agent to have it changed to one you can access.

You can try contacting an agent.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
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