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email and phone account hacked

robinnnnn
Great Neighbour / Super Voisin

stupid me had same password old roommate turned evil need help account is closed atm and cannot make payment

10 REPLIES 10

will13am
Oracle
Oracle

OP, I strongly recommend two factor authentication.  It's the only secure way to keep others out of your email.  

robinnnnn
Great Neighbour / Super Voisin

thx a tonne phone is back working

Mary_M
Retraité / Retired
Retraité / Retired

Hey @robinnnnn,

 

Sorry to hear about this! If you require any assistance in resetting your self-serve password or changing the email address entirely, feel free to send me your info via private message!

 

I'll need your phone number & the PIN number associated to your account. 

 

Thank you,

 

Mary

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

robinnnnn
Great Neighbour / Super Voisin

i hope they can i use these # for my business


@robinnnnn wrote:

yes because he got the email that goes to my pm account

so i can just change password needs email change and password then autopay turned on so i can use the phone again lol

its a old hotmail account i made when it first came out sadly  been tryn for weeks to get it back


Well, if you cannot get access to your email, Public Mobile mods might be able to change your email on your self-serve account.  

______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.

dearmusic
Model Citizen / Citoyen Modèle

@robinnnnn wrote:

yes because he got the email that goes to my pm account

so i can just change password needs email change and password then autopay turned on so i can use the phone again lol


Oh, when you said he closed your account I thought you mean he canceled your account...

 

Nvm then, not that big of a jerk I guess... Still terrible...

robinnnnn
Great Neighbour / Super Voisin

yes because he got the email that goes to my pm account

so i can just change password needs email change and password then autopay turned on so i can use the phone again lol

its a old hotmail account i made when it first came out sadly  been tryn for weeks to get it back

NDesai
Oracle
Oracle

Sounds terrible Smiley Surprised

 

Try resetting your email password first. It should have some backup option to verify your ID such as phone number, security question or alternate email to reset the password. Your room mate won't likely know those piece of information Smiley Wink

 

Then reset your self-serve account password once you have access to your email account. 

______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.

CaNuCk07
Mayor / Maire

So what are you looking for help with?  Resetting your password?

dearmusic
Model Citizen / Citoyen Modèle

Wow what a jerk! This is way more serious than "just a prank" now...

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