email and phone account hacked

[robinnnnn]

stupid me had same password old roommate turned evil need help account is closed atm and cannot make payment

[will13am]

OP, I strongly recommend two factor authentication.  It's the only secure way to keep others out of your email.  

[robinnnnn]

thx a tonne phone is back working

[Mary_M]

Hey @robinnnnn,

Sorry to hear about this! If you require any assistance in resetting your self-serve password or changing the email address entirely, feel free to send me your info via private message!

I'll need your phone number & the PIN number associated to your account. 

Thank you,

Mary

[robinnnnn]

i hope they can i use these # for my business

[NDesai]

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@robinnnnn wrote:

yes because he got the email that goes to my pm account

so i can just change password needs email change and password then autopay turned on so i can use the phone again lol

its a old hotmail account i made when it first came out sadly  been tryn for weeks to get it back

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Well, if you cannot get access to your email, Public Mobile mods might be able to change your email on your self-serve account.  

[dearmusic]

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@robinnnnn wrote:

yes because he got the email that goes to my pm account

so i can just change password needs email change and password then autopay turned on so i can use the phone again lol

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Oh, when you said he closed your account I thought you mean he canceled your account...

Nvm then, not that big of a jerk I guess... Still terrible...

[robinnnnn]

yes because he got the email that goes to my pm account

so i can just change password needs email change and password then autopay turned on so i can use the phone again lol

its a old hotmail account i made when it first came out sadly  been tryn for weeks to get it back

[NDesai]

Sounds terrible

Try resetting your email password first. It should have some backup option to verify your ID such as phone number, security question or alternate email to reset the password. Your room mate won't likely know those piece of information 

Then reset your self-serve account password once you have access to your email account. 

[CaNuCk07]

So what are you looking for help with?  Resetting your password?

[dearmusic]

Wow what a jerk! This is way more serious than "just a prank" now...