eSim

[Cbimuyag]

"I have been trying to install my eSIM, but it has been stuck on the loading screen for over an hour now. I already tried restarting my phone and scanning the QR code, but nothing works. Customer service hasn't replied to my messages either. Is the installation process always this slow?"

[hTideGnow]

hi @Cbimuyag 

the esim probably is installed and just not configured properly

you might first make sure the old carrier sim is removed or disabled if it is an esim 

And Go to Settings-> Cellular or sim manager and make sure the Public Mobile esim is there and enabled (or Turn on this line option is enabled) and set as Primary. Then Reset Network Settings. 

of course if you cannot find the PM esim there or unable to enable it, you will have to wait for PM agent to reply.  Check the community inbox and message them again for update

[hairbag1]

@Cbimuyag 

Customer Support is off-line after 10PM EST....(plus it's a stat holiday). They'll likely respond to you tomorrow morning. 

added...clipped from Help Files...

Monday to Sunday: 9AM to 10PM EST