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eSim

Brr5000k
Good Citizen / Bon Citoyen

 the eSIM was already installed and then deleted,how do I get a new eSIM will be required

1 REPLY 1

softech
Oracle
Oracle

@Brr5000k 

usually if you deleted it, you need to rebuy it.

For eSIM with new phone, you have to re-buy a new one for $5.  
Yes,  while eSIM is "cool", there are disadvantages as well.  For eSIM, if you have a new phone, or if you ever wipe your phone, you will have to re-buy a new eSIM again.   There is no such problem with Physical sim card.

To rebuy new eSIM, First, download the app on your new phone, click ⊕  or  ⧁  at the bottom left to bring up the menu and go to Subscription & Add-on page, scroll down to the bottom and click Shop SIM Card Now.  You can buy and install eSIM from there

However, if it is a new activation, and you deleted by mistake, I heard stories that support able to provide a courtesy replacement, please message support here

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there