eSim

[Debbie10]

My eSim didn’t activate and now my phone doesn’t work

[PhilWarner]

My phone wasn’t compatible with an eSIM so I had to get a physical SIM card ($4.99 off Amazon.ca) and then I logged a ticket with customer support…it got sorted out no problem. 

[Community_QA_]

@Debbie10 

fixed yet? 

eSim sometimes is troublesome

But what model your phone is? I notice many not aware their phone is not eSIM capable, seeing eSIM is cheaper or free , they chose it and got stuck

[Virusman61]

Do you have the PM app installed? Is it stuck on one of the six activation steps?

[Raining_Gr8]

Have you checked if your phone is Esim compatible?

[softech · Accepted solution]

@Debbie10 

Did you get to the eSIM installation step?   Either the app will ask for your permission to do it for you automatically, or you will get a QR code to install yourself. 

If you missed the step, there is a QR code in your Welcome email.  Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone

Once you installed the eSIM profile, (or If you got passed that step),  try to reboot your phone once.  

If it still does not connect and if you have any active sim on the phone , disable them (eSIM/Physica sim) or remove the physical sim.  Then click Reset All Networks on your phone and it will work.  (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after)

if it still does not work, please open ticket with PM support

               https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@Debbie10  First try rebooting the phone or reset network settings . You can also check your welcome email from PM on computer and scan the QR code with phone to install it . If no luck please submit ticket with support to help 

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437