eSim not compatible

[Simon_245]

Hello, I was signing up and selected eSim as it said my phone is compatible. But when completing the order it says eSim isn't available on my phone. Now I went into Telus to get a physical sim but how can I add thos to my account? When I go to finish my activation it says to contact customer service

[Simon_245]

Thanks for the input I'll wait until I get a response 

[Handy1]

@Simon_245  Usually they reply with in the hour or two . But it’s been extremely busy as you can imagine but 

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Simon_245]

I'm new to public mobile but it seems like I still haven't received a response. Is this normal customer service for this company?

[hTideGnow]

hi  @Simon_245 

today will be better.  I had 2 issues yesterday, all those ticket were replied and fully resolved within 3 hours

[Simon_245]

Yes nothing in my inbox and I have resent another message to CS Agent 

[hTideGnow]

HI @Simon_245 

did you check the inbox and see if PM replies?

please check: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if no reply, message them again

[Handy1]

@Simon_245  Then submit another ticket that’s too long 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Simon_245]

I sent 2 dm's on Friday 

[Handy1]

@Simon_245  The usually reply with in the hour sometimes longer but 

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if still no reply with in 2-3 hours I would submit another ticket 

[hTideGnow]

hi @Simon_245 

how long you waited?

send them a ticket via message again.   please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

[Simon_245]

I have sent in a DM but still no response 

[captaincool]

You may need a newer version of phone for esim.  The best way to contact CS is through submit a "ticket" good luck

[LitlLdy]

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@Simon_245 wrote:

Hello, I was signing up and selected eSim as it said my phone is compatible. But when completing the order it says eSim isn't available on my phone. Now I went into Telus to get a physical sim but how can I add thos to my account? When I go to finish my activation it says to contact customer service

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@Simon_245 , for some odd reason eSIM installations with Public Mobile (on a compatible phone) can be a hit or miss! Mine installed flawless but some Customers encountered issues when trying to! I don’t think Public Mobile has all the bugs worked out with it & in the long run SIM Card is easier due to you can remove it from one phone & put it in another but with eSIM here you can’t, every time you want to switch phones or delete your eSIM by mistake you have to purchase another!

Either way please use the link @Handy1 provided to get a CS_Agent to help.

Customer Support Agents are available from: Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.

[Handy1]

@Simon_245  Send support a message and ask them to SIM card swap the number for you and finish the activation 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437