eSIM

[Kentdc]

I have been trying for days to transfer my eSIM to my new phone. I have been following what support has told me but there is something wrong with my account and the chat support has been useless. Is there a number I can call? Or somewhere I can go

[slusagm]

so, the system thought you are new?  it is just a login issue then.  Ask PM to help.  Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check 

[Kentdc]

I am unable to get to the page cause every time it thinks I’m new or something but I have had this account for a while now, and the data is working perfectly fine on my old phone.

[slusagm]

What have you tried so far? 

Download PM app on new phone, login. And buy new eSIM from Account -> Purchase sim card, choose eSIM 

If trouble getting 2FA, click Didn't receive code or Resend code and choose Send email

[samsunga31]

Hello

There is no way to transfer an eSIM. You have to download the app on the phone, purchase a new eSIM, it will be $5 up front but when you get to the checkout, it will be free of charge. It's that easy and simple.

If you're still having issues, contact a csa.

Contact pm by creating a ticket using the chatbot or direct message for further assistance with the next steps. Their reply will be HERE in your mailbox.

[Meow]

No number to call for assistance.

You need to install/activate new eSIM and then to transfer number through your PM accouont.