eSIM

[Costab99]

@CS_Comms  @CS_Agent 

I tried to install my eSIM through the QR code and was unsuccessful.

[CSA_PM]

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

[slusagm]

@Costab99 check if the eSIM already installed by the app.  Go to your Sim Manager or Settings -> Cellular to check. Make sure it is enabled, and  set as Primary.  Reboot phone and Reset network settings and text

but if the esim really not there, ask PM to help

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 
       

[Chalupa_Batman]

You'll need to reach out to customer service this way.

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.