eSIM

[Reps]

How do I know if my eSIM have been received on my end, cause it’s doesn’t tell me that I ha PM provider. 

[Grinch]

Would the eSim number not show on your phone? Try settings, general, about. You should see Sim number there. 

[softech · Accepted solution]

@Reps 

check your sim manager to see if your PM eSIM installed

If you missed the eSIM installation step, there is a QR code in your Welcome email.  Open it from a computer, or another device, then use your phone to scan it to install the eSIM profile on your phone

Once you installed the eSIM profile, (or If you got passed that step),  try to reboot your phone once.  

If it still does not connect and if you have any active sim on the phone , disable them (eSIM/Physica sim) or remove the physical sim.  Then click Reset All Networks on your phone and it will work.  (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after)

if it still does not work, please open ticket with PM support

               https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@Reps  Try rebooting the phone or reset network settings can you make a call ? Also check your welcome email for QR code on computer so you can scan it with your phone and install it if you haven’t already . If you need support here’s how 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437