eSIM not compatible device

[Victor07]

Hi! 
I checked my eSIM compatibility with the tool on your web site. I bought the plan but now that I try to finish the installation on my phone it says: “ phone not compatible”. How can I switch to regular SIM card or cancel the plan? 

thank you

[eddieO]

@Victor07 what phone are you planning to use, have you confirmed that it really isn't eSIM compatible?

You can reach out to a CS agent to arrange for a physical SIM card if your phone will not work with eSIM. Fastest option is to pick one up for $10 at a TELUS/Koodo or Mobile Klinik store. Next option would be to buy from Amazon for $4.99 and free shipping with Prime and should arrive in a few days. If you buy directly from Public Mobile it can take a week to as many as 3 weeks coming from Canada Post.

[slusagm]

you need PM to help. But first buy a physical Public Mobile sim from Telus or Koodo store or from Amazon.

when you have the sim, message PM here and they will update the sim card number

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437