eSIM not activating after changing from physical SIM

[MKB]

Please help

[MKB]

Thanks it is working now.

[MKB]

Thanks very much.

[dust2dust]

Did you select it as the active sim and then restart? (maybe airplane mode would work too)

[Handy1 · Accepted solution]

@MKB  Have you rebooted the phone or reset network settings , see if that helps if no luck use this direct link to support 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437