eSIM failure

[Haspi]

Hi

i signed up with public mobile and eSIM didnot activate on my phone so I deleted it. I went and bought a physical sim. Now when I try to do a sim swap it sends a otp on the phone number which I can’t access because it’s not working. Can you help me do the sim swap to a physical sim I bought ?

[DarkKnight_1000]

In that case, you should create a ticket with Public Mobile; they can help you from there

https://www.publicmobile.ca/en/get-help/articles/submit-a-ticket 

[Nhithao]

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@Haspi wrote:

Hi

i tried that but it didn’t give me the option to send code to email when doing a sim swap 

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I read somewhere that you need keep doing it for 3-4 times

[Haspi]

Hi

i tried that but it didn’t give me the option to send code to email when doing a sim swap 

[DarkKnight_1000]

Hi,
Are you trying to do the SIM swap through the app? and your not able to log in because it's asking for a code sent to your phone. If so, try logging into Public Mobile on a browser instead. Go to the website and sign in — it’ll ask for the OTP sent to your phone, but you can click “Didn’t receive the code?” and choose the option to have the code sent to your email instead.

[hTideGnow]

hi @Haspi 

yes, your account was not fully setup yet, so you need a PM agent to update the sim card for you instead.

ask PM support agent to help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage