eSIM and new setup - did not work

[Lili24]

I was told to contact an agent with PM so I have sent in a ticket. This was a new account setup but it appears that the eSIM did not setup so I really need to talk with an agent. I believe the PM network will be shutting down soon for maintenance  

[Shawn08]

My brother just had the same issue.   I hope they can help complete activation in the morning.  

[Brianna182]

They should be back up in the morning and I don't think agents work overnight anyways, so just wait to get a response tomorrow. I understand the frustration when things aren't working and you can't fix it right away, believe me, but Im confident they will be able to help you, just be patient.

[Sansan]

Unfortunately, there is no live folks to speak with here. Only through tickets and messages.  If you have already submitted a ticket, just have to wait until tomorrow for their reply.

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