eSIM activation

[EthanStarks]

I tried installing my eSIM but my phone died during activation. Can you send me a new eSIM so I can activate my service and use my new phone plan please. 

[hTideGnow]

hi @EthanStarks 

you sure the eSIM has not installed yet?  check the Sim Manager or Settings, Cellular screen and see if the Public Mobile esim is there

you can also check if you ever got an email from PM with the eSIM QR code and try scan to install

but if that does not work, then yes, PM support agent can send you a new eSIM QR code.   Please submit a ticket here using the same Community login credentials you are using now:   https://expert-messaging.publicmobile.ca/guest/chat/
          Once you started the Chat, type "Submit Ticket", then "Connect Agent", and it will ask you to login to open ticket
          (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email" or "Send Voice Message")   

Remember CS_agent will reply within 2 to 4 hours.  You will be notified via SMS/email or monitor here:
https://expert-messaging.publicmobile.ca

[slusagm · Accepted solution]

You will need Public Mobile to help.   Simply open ticket with PM using Expert Messaging using this link:  https://expert-messaging.publicmobile.ca/guest/chat/
 (Use your Community account to login.  If you don't get the 2FA text, click Didn't Receive code or Resend code and choose to receive via email or voicemail. But if you still cannot get the code, then use another email to create another Community account to open ticket ) 
 
PM will reply you via Expert Messaging   between 9AM-10PM EST (Mon-Sun)
(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )