eSIM Activation

[Cornelius76]

I can't activate my esim to my s20

[hTideGnow]

hi @Cornelius76 

this is still the community you are replying

please message PM support (CS_agent)  directly using this link

          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Cornelius76]

Can you help me activate my sim card I put the number down and payment but can't activate it and choose to keep my phone number? And you took 2 payments from my account 

[hTideGnow]

hi @Cornelius76 

reply with CS_agent on your community inbox and ask them to help you to update the sim card number for your.  Also, they will reimburse you the extra cost and you won't pay twice

Community inbox:  https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Cornelius76]

Why does it tell me something is wrong when I but a sim card number in and payment and can't go anywhere with it ? And you took 2 payments from my account and I can't install the sim card to my Account I bought it through Amazon the sim card

[CSA_PM]

Hi there, I’ve looked into it and see that the issue was already handled by another agent.

[softech]

@Cornelius76 support agent can arrange that.  Ask them to let you buy a PM sim card from nearby Telus or Koodo store or Amazon and reimburse you for the cost

Please use the link above to message them

(Im fact, I have helped to escalate the issue as well, monitor your Community inbox)

[Cornelius76]

Ok so can you send me a sim card

[softech · Accepted solution]

@Cornelius76 there have been some reports about issues with activating esim in S20. please check with PM support directly .  Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there