eSIM Account

[Betty_Boop70]

Hello! So Im helping my mother setup her account and it turns out her phone is not compatible with eSIM and it was signed up for eSIM. Ive purchased a physical sim card however I cannot continue to activate account as it appears to only let me do the eSIM activation. Any help would be greatly appreciated.

Thanks!

[hTideGnow]

hi @Betty_Boop70 

you will need CS agent to help you to update the sim  card number.  Pleaee submit ticket to CS agent here 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[JRod]

@Betty_Boop70 

Hello! As your account isn’t fully setup yet you will need the help of a customer service agent to make the change for you. 

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).