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double payment, can you help me please?

GemTran
Great Neighbour / Super Voisin

I would like to use plan 10CAD/30days. Why charge 49CAD + 10CAD? HELP ME PLS???I would like to use plan 10CAD/30days. Why charge 49CAD + 10CAD? HELP ME PLS???

  Hi Mods,

Can you help me pls?
I would like to use plan 10CAD/30days in this time.
But I dont know why PublicMobile charge me so much??? (49CAD+10CAD)
Thank you very much for helping me. As soon as possible PLS!!!
Gem Tran - 613 xxxxxxxx - call me pls for clearly
My email: xxx@gmail.com  
1 REPLY 1

will13am
Oracle
Oracle

@GemTran, it looks like you were unsuccessful in making a plan change and you renewed to a plan that you did not want.  Please reach out to the moderator team to have this corrected.  The moderator team can be reached via private message using this link.  Please include in the private message account number and PIN code along with a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

 

Please do not post personal information in the public forum.  I have edited your personal information.

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