09-26-2018 05:59 PM - edited 01-05-2022 05:47 AM
Hi Mods,
09-26-2018 06:18 PM
@GemTran, it looks like you were unsuccessful in making a plan change and you renewed to a plan that you did not want. Please reach out to the moderator team to have this corrected. The moderator team can be reached via private message using this link. Please include in the private message account number and PIN code along with a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.
Please do not post personal information in the public forum. I have edited your personal information.