deleted

[Boxe222]

deleted

[hTideGnow]

Hi @HALIMACS no, OP was asking how to change email 

[Boxe222]

srry 😅

I deleted it after the robot told me where to go

[HALIMACS]

I love a mystery, @Boxe222 

Maybe check your trash bin??

[hTideGnow]

hi @Boxe222 you don't need to delete your original post...

[hTideGnow · Accepted solution]

hi @Boxe222 only PM cs agent can help to change email address used on My Account.   Please open ticket with them, follow my steps below for quicker reply 

at : https://publicmobile.ca/chatbot.

     First type Forgot Login,
     then select the only choice there: "Contact..",
     finally click link the blue link about submit a ticket
      Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Boxe222 @To change your email you need supports help 

Getting help from agent , through automation

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.      

Or  get direct help from a agent right here in the community ( my preferred choice )

• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work