data

[rob24]

I used 15 points to get 1GB of data and my internet doesn't work.

[CSA_PM]

Hi @ rob24 

We can have a look together if you still need help. 

I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Phil_Adelphus]

@rob24   Where are you located?  For use in Canada the add on for 1GB is 10 points.  For US roaming data the add on is 15 points.  So it sounds like you got the wrong add on unless you are in the USA.  

[rob24]

I did reboot my phone but disable data limit on the phone I don't know how to do that it should not be this difficult to use points

[slusagm]

Reboot the phone and make sure you disable data limit on the phone 

Last, ask PM to help.  Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

Or message them using this link:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

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