data shrinkage

[MITOM]

For a few months now half of my data has been taken away. I only get 1gig now and I used to have 2 gigs

[softech · Accepted solution]

@MITOM from what I know, the $25 has always been 1GB and never was 2GB.  it is true however, you do get a December bonus of 2GB on time for the last couple Decembers.  

Of course, you can message PM support to confirm

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@MITOM  Is it possible you’re confusing the extra data for the holiday give away that was a data add on and mins that only expire once’s used . And maybe you have used it all up 

[MITOM]

Thank you for your fast answer!

I joined PM 4 years ago and I have the basic $25/30 days plan. At the beginning it was 1 GB, then it went to 2 GB until a few months ago, when it went back to 1 GB.

[Handy1]

@MITOM  Also note there’s 20GB for $39 promo available right now and doesn’t expire . Be sure to change plan on renewal if this Interests you . So you don’t loose money on current cycle 

[softech]

@MITOM 

when did you join PM?  How much you are paying? 

 I don't recall there was a plan with 2GB data myself.  I wonder if it was a 1GB bonus offer on top of the 1GB ?  If it is an activation offer, likely it has an expiry, maybe 12 months of bonus data, or it will be voided if you have made any plan change.

Please provide us more information of your current plan

[Handy1]

@MITOM  Double check like this first 

Try again incognito/private mode

And or lap top /computer

                    OR

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

If something is incorrect please 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437