data add on

[pschnurr]

I just purchased a data add on but my phone still has no data, can someone tell me if the data should be on my phone immediately?

[Yummy]

Yes, properly purchased add-on should show up on your account almost immediately. If not, log out/in should redeem that.

Purchasing an add-on after logging in into your PM account is a two-step process. You need to load funds first and then purchase add on.

1. Add funds to your PM account: Any funds to buy add-ons come from your balance, so manually add funds to your available balance first.
2. Buy Add-On: You will actually buy the add-on after you add funds to your account or else you won't have funds to actually buy the add-on. Funds to buy add-on come from Your account (after adding funds in step #1) and not directly from your credit card.

Purchased Add-ons should show up on Plan Details page. Bonus add-on should be on Overview/Main page.

All countable features will show up on the overview page. Unlimited features show up in Plan Details. ie. roaming talk and text.

https://www.publicmobile.ca/en/bc/get-help/articles/purchase-add-ons-through-611

https://www.publicmobile.ca/en/bc/get-help/articles/purchase-add-ons-through-self-serve

[MrSpock]

@pschnurr  it should be rite away did you complete both steps to by add on? first put money in your account and then go back in and purchase add on

[darlicious]

@pschnurr 

Did you go back and purchase the add on after you topped up your account?