confirm identity on new phone - failure

[A-Gracia]

I cannot confirm identity on new phone because i do not receive text or phone message. I cannot make or receive calls. Can receive text from another person, but not from Public Mobile. what is wrong?

[softech]

@A-Gracia 

eSIM or physical sim?

if physical, can you try your sim card in another phone and test?

if still unable to even make an outgoing calls, the sim was not provisioned properly.  Easy for for PM support, you just need to engage them via message:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[fixin]

@A-Gracia - Did You Just Port to Public Mobile from your old carrier? If so, most likely the porting failed. I will send you the porting number here: Messages

EDIT: Ramdomly, the Private Messenger started giving errors, so follow @softech 's tips.