community account and my account

[bhavpate4]

why i have to have two different account for PM my account and PM community account?

[stonechucker]

The simple answer is the systems are not within the same package.  Community is a Lithium provided message board, and the My Account (Self-Serve) is Public Mobiles plan and accounting package for cellular service.

Link your accounts by having the same email listed in the My Account, as you use for the community forum.

[Dunkman]

@bhavpate4 

Here is a good knowledge base article on the differences:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Community-and-Self-Serve-Accounts/ta-p...

[geopublic · Accepted solution]

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@bhavpate4 wrote:

why i have to have two different account for PM my account and PM community account?

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@bhavpate4  Your selfserve account allows you to manage your account and plan. You community account allows you to get support and also to earn community rewards by helping others.

[bravo_md]

Community account keeps track of you activity that is used to create your rewards, you earn.

[bravo_md]

Community account keeps track of rewards and then they can be added to the selfserve account for rewards there.