charged twice this month

[Paige5]

My credit card was expiring so i logged on to update it, then I changed my plan and i was charged twice for updating. These changes were both made on the renewal date. 

Can I get this money back or in a credit ?

[softech]

@Paige5 

it could be because you used Change Now option but a renewal were done earlier today

We saw that before and support likely able to help.  Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there