changing plans?

[john2112]

I got the $5 notice from Public and I think it's because I'm on the cheapest plan I could find and it only offers 3G speed. Will I have to change plans to a 5G plan to avoid the penalty? I guess it'll cost me $10 to save $5 to move up to a 6G plan.

[slusagm]

@john2112 if that is the case, save the screenshot, open ticket with PM and send them the screenshot 

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[john2112]

Hi,

I have a Moto G 5G 2024 model and on the IMEI checker I got check marks in all three categories.  Why, if their own test shows that my phone is okay on the system do they send me the $5 text in the first place?

[john2112]

I did the IMEI check and I was check mark positives across the board. My new phone is a Moto G 5G 2024 model.

[Meow]

Check your IMEI at PM site. If it is NOT compatible with PM network then you need a new phone. Plan is OK.

[softech]

@john2112 

it is not about plan but about the device you are using.  If you have the proper device that has VoLTE and also supported on PM's VoLTE network, you can avoid the $5 surcharge

What phone do you have? Which province you are in?

First, use the IMEI checker on this page to see if your phone is compatible with PM's VoLTE network:  https://www.publicmobile.ca/en/on/get-help/articles/volte 

If it is not compatible with PM's VoLTE, then your phone had been using 3G for voice and is now affected by the 3G Network Shutdown that has just started in Manitoba:
https://www.publicmobile.ca/en/get-help/articles/3g-shutdown

If you’re using a 3G-only device, your phone will stop working after these dates:
Manitoba (Rural): January 12, 2026
Manitoba (Urban : Winnipeg & Brandon): Starting March 31, 2026
National: Starting March 1, 2027

If the lack of VoLTE support is what affecting your voice calls, there is really nothing much you can do other than getting a phone that is compatible with PM's VoLTE network.   Hare are couple choices of phones that will work:

• iPhone 8 or later
• Google Pixel 4 or later
• Samsung S22 or later
• Samsung Flip 2/Fold 2 or later
• Samsung A15/A35/A55 or later

But generally most major brands of phones released after 2024 and are designed and sold for the Canadian market should work.  If you are unsure whether a particular phone will work, share the model here and we can help