changed plan but cannot make phone calls

[rrogersmx]

Thanks in advance for your help. I am desperate as I have called 611 three times

Phone number is 4 and ever since I changed my plan this morning I cannot make or receive calls person on the other end hears dead air when I call out it fails

What should I do?

Thank you!

Rolando

[Shazia_K]

Hello @rrogersmx, 

I see that you were able to get help by one of our agents over the phone. 

Let me know if anything. 

Thanks, 

Shazia

[Luddite]

@rrogersmx Meanwhile, while your service is down you can make/receive phone calls with an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi. Free incoming SMS. I use it on my iPod just for these situations.

Just in case your payment was not applied look at your account. If you see Available Funds = your plan cost, then click Change Plan, pick your plan (again) and activate now. In a few minutes, rebbot your phone and see what's up. 

[Chaos_Scorpio]

@rrogersmx also remove your phone from the post ... ANYONE can see this... 

Only PM the MODS your phone number

[Rockdaddy22]

@Shazia_K if you have time today, here's someone with no service

[ajanda]

Sounds like your port is stuck. If nothing does not happen within serveral hours. You can try tagging one of the Mods in this thread but they are very busy dealing with the recent promo plan porting issues. The first intial respone time is 12 days. **Btw you shouldnt post your number in a public forum. 

Dave_M had made a support announcement yesterday. 

http://productioncommunity.publicmobile.ca/t5/Announcements/Update-on-support/m-p/114863

Also try PM one of the mods with your relative Account #, SIM Card# etc.. Follow this link on how to send a private message to a Mod: http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...

**Do not post any of this info on the community threads.

Regards