06-03-2024 11:45 AM
06-03-2024 12:09 PM - edited 06-03-2024 12:10 PM
here's a bit of reading that might clear things up ...AND...PM did give us several weeks notice ahead of this change.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points
06-03-2024 11:59 AM
We all got notified a while ago.
No more monetary rewards/credit. We are all on points. You pay full price and get 5% off in points, 10 points at anniversary and 1 point for each referral.
06-03-2024 11:50 AM
what plan do you currently have? did you see PM started charging your full plan price+tax instead off taking off rewards discount first?
If so, it is related with the recent change of rewards program
PM retired the old reward system earlier (May 2024) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points
With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
Then PM will give you the points to your point account after renewal within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price
For how to earn points with Public Points,
I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace
Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points
06-03-2024 11:48 AM
HI @Esthe
you were wondering where the autopay/loyalty discount/friend rewards gone? PM has ended that old system and moved everyone to the new Public Points!!
So, now you have to pay full price first and PM will give you back points after. Instead of loyalty rewards monthly, you get 10 points per year on your anniversary date with Public Mobile. Instead of $2 autopay discount, you get 5% of your plan in points.
And the points are useful to reduce the bill. After you got 15+ points, you will go to rewards site to redeem 15 points for $15 bill credit