@dlschurman1976 Go to the bottom right of your screen and click on (?) And send a service tkt via simon. As for a human. Fill out your tkt and submit. You have 5 more hours...your account should be able to access the plan section soon but just in case you have a moderator ticket in the queue. If you have no access by renewal just make sure you have enough funds to cover your new plan...if its more. Enough to cover the old plan too....and you can ask for a credit and a plan change when the mod contacts you....this way you wont lose service.
yed this but there are no options i have done it before but this time nothing there
@dlschurman1976 This sometimes happens. Try later....but clear your browser and use incognito/secret mode when making changes within your account. This avoids error messages. Remember unless you want to change your plan "now" schedule it to "change on next renewal".
You can do this yourself on your accounts page. At the top, you will see "Plans and Add-ons" from there, you can select the new plan that you wish to have.
